VitalCore Services

What We Do

We raise the bar. Our patient-first model means we deliver safe, high-quality healthcare that mitigates risks for our clients. We focus on preventive healthcare and outcome-based behavioral health services, which means we take an individualized, patient-centered approach that encourages the patient to be involved and engaged in their treatment. We form relationships with state and local correctional agencies, and we don’t cut corners. We’ve partnered with a renowned university that oversees our telehealth services through peer review and we implement a staffing plan for each facility to have an appropriate clinical flow ensuring safe, efficient, and effective patient care. We’re building our own oversight that identifies and solves problems that arise – so you don’t have to.

How We Do It

We focus on people and partnerships. We start by building leadership and clinical teams, both at our headquarters and in the field that includes the most experienced and innovative professionals in the industry. We further share that expertise by hiring and retaining skilled front-line employees, we provide unparalleled skills-based training and an advanced benefits package.

Why We Do It

We’ve been there. We’ve seen the positive outcomes and rewards of high-quality care; and believe by providing excellent services it is possible to improve the patient’s life; and in turn, strengthen the entire correctional system. We have proven that a well-run healthcare system alleviates stress, mitigates risk; and contributes to a secure, safe and healthy correctional facility. We understand that healthy and cared-for patients can better prepare for life beyond corrections. We know how to do healthcare the right way and together we can make a difference.

Quality SERVICES

VitalCore continuously seeks the most recent, innovative, and effective health strategies. We are raising expectations on what correctional healthcare should look like. We are doing the right thing at the right time for our patients and having the best possible results. Our focus includes but is not limited to:

Preventative Medicine Chart

VitalCore excels in all areas of correctional health

Management of Chronic & Infectious Diseases

Management of

Chronic & Infectious Diseases

Effective disease management requires proactive care, regular evaluations, and quality assurance. Our staffing includes clinics for chronic illnesses to monitor and prevent rapid deterioration. VitalCore offers evidence-based infectious disease programs, led by designated nurses trained to oversee and educate staff. For instance, our acclaimed COVID-19 Pandemic Plan in corrections, updated weekly, ensures comprehensive guidance for site medical staff.

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Telehealth &

Peer Review

VitalCore Health Strategies, early adopters of telehealth, expanded healthcare access in corrections for community standards. Telehealth encompasses video consultations and data transmission, especially crucial in correctional healthcare. It aids in various medical specialties, addressing delays in rural areas. Partnering with George Washington University ensures peer-reviewed oversight. VitalCore’s 24/7 telehealth includes specialty consultations, reducing wait times, improving rural healthcare, and supporting onsite teams cost-effectively. It offers patient education, chronic condition management, and emergency services, reducing offsite transports and costs while ensuring continuous, quality care.

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Medication

Assisted Treatment (MAT)

VitalCore is very experienced in providing Medication Assisted Treatment (MAT) services to incarcerated individuals. We believe that individuals with Substance Use Disorder (SUD) should have access to FDA approved medications for treatment of OUD and adjunctive behavioral therapy, as needed, to support their health needs. Our MAT procedures ensure that indiviuals are supported throughout their incarceration period to improve their functioning and minimize the risk of returning to substance misuse upon release. 

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Advanced

Technology

We prioritize education, innovation, and growth, consistently striving for excellence. Embracing advancing healthcare technology, VitalCore integrates electronic health records (EHRs) to enhance patient outcomes and streamline workflows. Transitioning from paper-based methods to EHRs reduces errors, improves care quality, and lowers healthcare costs. Notably, EHRs facilitate remote access, enabling timely treatments and fostering collaboration among medical professionals. Moreover, these records contribute valuable data for medical advancements and outbreak management, guiding informed decisions.

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Mobile 

Medical Units

VitalCore takes pride in having the ability to provide Mobile Medical Units, such as the 2022 Ford E-450 passenger vehicle which we have transformed into a cutting-edge mobile clinic. Equipped with an exam room and a dedicated lab station, these units serve dual purposes, offering services that include x-rays, mammography, dental care, oral surgery, and physical therapy. Designed for swift response in both emergent and non-emergent situations, they have proven invaluable in various scenarios, from acting as a supplemental clinic to providing isolation exams during the COVID-19 pandemic and delivering urgent care post-tornado disasters. Our commitment extends to training staff for remote care delivery in times of crisis, ensuring continuous and responsive healthcare, especially in areas prone to natural emergencies like hurricanes, tornadoes, flooding, and wildfires. These mobile units stand ready as a valuable resource for our partners.

Clinical EXCELLENCE

VitalCore Health Strategies’ primary objective is to make a difference in the quality of care provided in correctional and institutionalized settings. We value our employees and set the tone for positive and healthy work environments. Our Mission, Vision, Values and Guiding Principles is the foundation from which our system derived and functions. The culture of our workspace and the quality of performance measures are vital to our success and are adopted to ensure there is a focus and structured plan in place that keeps us on track in our initiative to be distinct. We are proud of the clinical excellence and the vast improvements we have made and will continue to make for our patients at all our contract sites.

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AIMS Chart

Quality Assurance Performance Improvement (QAPI)

VitalCore has developed a Quality Assurance Performance Improvement Program that emphasizes on compliance and quality. Performance Improvement is a proactive and continuous study of processes with the intent to prevent or decrease the likelihood of problems. The site Health Services Administrator is the liaison between the VitalCore Corporate Director of Quality Improvement, facility staff and multidisciplinary QAPI committee that meets monthly to identify areas of opportunity for improvement and identify and analyze the root causes of persistent or systemic problems.

Once the site has identified areas for improvement, the thresholds are determined by the VitalCore Corporate Office QAPI Committee who establishes targets for each problem by using Community Standards of Care, Policies, Procedures and Nursing Clinical Guidelines that are compliant with the National Commission on Correctional Healthcare, American Correctional Association, Agency for Healthcare Research & Quality, and the Institute for Safe Medication Practices.

Having a Quality Assurance Performance Improvement Program is an important part of the services, and we believe oversight is the foundation of providing quality services and allows us to continuously improve performance that enhances individual/patient outcomes.

Customer TESTIMONIALS

Phillip Reese, Chief Deputy 

Weber County Sheriff’s Office

Ogden, Utah

“VitalCoreHS and their team members bring value beyond a financial statement or a contract fulfillment. They are an integral partner in providing the highest level of care to the community members whom we are entrusted to keep safe and secure. From our daily care calls to medication pass to off-hour brainstorming sessions, our partnership is invaluable and I am deeply grateful.”

Harold Patchett, Captain

Dale Haile Detention Facility

Canyon County Sheriffs Office

Canyon County, Idaho

“The transition from having county ran medical to contracting with VitalCore has been smooth with no interruptions in providing quality medical care to our inmate population. VitalCore stands by their mission to provide high-level healthcare at a lower cost. The VitalCore employees are considered a great addition to our work family.”

George T. Maier, Sheriff

Stark County Sheriff’s Office

Canton, Ohio

“It has been a great experience working with VitalCore and their staff to provide professional medical and mental health services for the Stark County Jail. Their approach has been both efficient and effective. When we started working with VitalCore I communicated my goal to Viola of continuity of care for our inmate patients. VitalCore has far exceeded my expectations and Leah has been steadfast for us throughout the COVID-19 Pandemic. I am so appreciative of their entire staff.”